TECHNOLOGY SERVICE METRICS
Possessing crucial know-how of selecting the relevant business
metrics for major global enterprise customers as well as for managed service providers, we develop and implement comprehensive concepts for service definitions and appropriate key business performance indicators.
Hypersoft has developed a unique technology that truly shifts IT services measurement to the consistently business-relevant and technology-agnostic dimension.
Our metering technology concentrates on actual user activities and business transactions, while also including traditional system-level performance data. OmniAnalyser™ and OmniContext™ automatically gather actual transactional data from any IT services deployed across an enterprise. This provides service managers, their business clients and decision makers with an easy to comprehend picture of the service delivery process that is trustworthy, robust and business-oriented.