Hypersoft - Software for Business Service Management                                                                                                                                               
 
TECHNOLOGY SERVICE METRICS
Possessing crucial know-how of selecting the relevant business metrics for major global enterprise customers as well as for managed service providers, we develop and implement comprehensive concepts for service definitions and appropriate key business performance indicators.
Hypersoft has developed a unique technology that truly shifts IT services measurement to the consistently business-relevant and technology-agnostic dimension.
Our metering technology concentrates on actual user activities and business transactions, while also including traditional system-level performance data. OmniAnalyser™ and OmniContext™ automatically gather actual transactional data from any IT services deployed across an enterprise. This provides service managers, their business clients and decision makers with an easy to comprehend picture of the service delivery process that is trustworthy, robust and business-oriented.

 
Our analysis technology applies to common applications covered by many out-of-the-box definitions and reports, and also to highly customized and homemade services – all supported by powerful instruments for creating new and modified service descriptions. Unsurpassed scalability ranges from operational monitoring in small companies to sophisticated metrics collection and publishing systems for multiple organizations with hundreds of thousands users.
 
SUPPORTED COMMON IT SERVICES:
  • REAL-TIME COMMUNICATION
  • COLLABORATION
  • WEB APPLICATIONS
  • MESSAGING, PERIMETER AND MOBILE SERVICES
  • PLATFORM SERVICES
  • CRM AND ERP

With Operational Intelligence Hypersoft can assist businesses in understanding their operation and collaboration ecosystems thus facilitating success of corporate restructuring and reorganization initiatives. Hypersoft’s technology seamlessly integrates in IT service delivery processes. While making no compromises in gathering large volumes of very detailed information from the broadest choice of data sources, business metrics are defined and produced efficiently and automatically.
   
 
No matter how challenging the metrics and analysis needs are the Hypersoft technology always follows the end-to-end transaction analysis approach, pioneered by us many years ago, and produces meaningful performance and operational indicators in a holistic and efficient manner.