Software Analyses Global Web Services Availability for End-Users

Availability information is agreed upon from different points and analyzed by the end-user. The comprehensive metrics are presented in real-time and monitored to not surpass specified quality of service targets. If the availability does not comply with the set target, alarms notify the user of the service.

What are the correct metrics that help to accomplish and utilize a service most efficiently? This key question for service customers was answered with the help of Hypersoft. Our metrics experts designed a relevant metrics model for the service and provided public access to the published information via the internet.

Web critical procedures do not accept service quality gaps. Actual performance as perceived by users is of paramount importance. For more than a year Hypersoft has run a publicly available end-user web monitoring project.

This gives an up-to-date picture of the important daily metrics and service performance. This analyzed service is dedicated to provide the public with a comprehensive online database containing some millions of legislative documents. Different search functions enable users to find and retrieve these documents. This qualifies as an important service performance indicator because it is the main aspect of fetching data from the database.

Similar scenarios exist for internet platforms that are developed to enable citizens to complete various administrative procedures online, or also for enterprise users of cloud services. Organizationally, there are 24 hours of full service availability requested by the users of such processes.

Service health has to be reported based on the most business relevant key parameters and the right metrics must be applied from the end-to-end perspective. Recognition of problems and recovery prove to be the most crucial challenges. The health “profile” is for the service dedicated to provide the public comprehensive information from the international on-line database. This generates a complex combination of web site accessibility, delivery metrics, document search and retrieval performance. Service health is then adequately defined and reported.

Right metrics secure reduction of management efforts while ensuring healthy service.

Flexible scheduling of reports and hierarchical addressing relieve service usage and performance information to all levels of business management. The real-time monitoring and alerts accelerate identification of problems and facilitate service recovery. With this analyzing capacity Hypersoft reporting software proves to be a very powerful instrument for the users of cloud-based services.