software for business service management


For many companies nowadays, the web is increasingly becoming top priority for:

ü  Promoting the company’s image

ü  Marketing

ü  Increasing sales

ü  Providing customer service


Assuring that the company’s web sites have adequate access times and stability guarantees that more people are getting acquainted with the company, and enlarges the prospective customer base.

To help you to maintain and improve your web services, we offer a variety of reporting solutions. Our innovative approach for data gathering is based on real-world server data and by simulating end-user actions with specific servers.

All-round web reporting will help you to determine:

 

ü  quality of internet presence

ü  access times to specific resources

ü  end-user’s experience

ü  cost of traffic used up by web resources

ü  marketing strategies
which sites are accessing your monitored resource?


Reporting on the cost of traffic used up by web resources is useful for budgeting and billing. Knowing where the web traffic which accesses your website comes from can be a powerful marketing tool, allowing you to identify and target key customer groups.

Unique, customized user actions can be simulated to test most significant parts of web site performance, such as:

 

ü  filling and submitting a product order form

ü  requesting a callback from sales

ü  downloading documentation

ü  logging into the customer portal

ü  using the search engine

We offer:
 Pre-defined Report Sets 


Unique End-User Actions Simulation





HYPERSOFT METRICS PORTAL

Hypersoft Metrics Portal

some of Hypersoft web metrics are available online











 
 

© Hypersoft Informationssysteme GmbH, 1998 - 2010