Reason: You have probably not installed MDAC 2.6.

Solution: Install MDAC 2.6. Installation file 'mdac_typ.exe' is located in the 'MDAC' folder of the OmniAnalyser™ CD or is available for download here.

Reason: Global Address list information was not imported into the database.

Solution: Launch OmniAnalyser™ and import it using the 'Import Global Address List' command located in the 'Tools' section of the Servers view menu.

Reason 1: You have set too large scanning interval values in OmniAnalyser™ Agent Manager tool.

Solution: Open Hypersoft OmniAnalyser™ Agent manager and set a lower value.

Reason 2: Your Exchange system does not work properly.

Solution: Check connectivity and mail queues between Exchange servers hosting mailboxes of Exchange Analyser and the Agent, which which does not respond. You can use Exchange Analyser to detect bottlenecks.

Reason: OmniAnalyser™ does not request full events set to be reported by Agents.

Solution: In the Servers view mark a server and check the desired events list on the left pane.

Reason: You have set too strict filtering conditions.

Solution: Set other filtering conditions.

Reason: You have not set command line parameters or set parameters are invalid.

Solution: Please refer to the online help or to the manual and set correct values.

Reason: You have checked 'Hide to System Tray' option in the 'Tools' section of the application menu.

Solution: In this case OmniAnalyser™ minimises to system tray. Double-click its icon to restore Analyser to the normal size. To disable this feature select Tools/Hide to System Tray.