Hypersoft OmniAnalyser™ - Product Overview

State-of-the-art IT service delivery In order to stand out among the competition, being a managed service provider or an enterprise operating your own IT, you need reliable information on the quality, the volume, and the end user’s experience of your IT services both from the business and from the technical perspective.
	IT Delivery Areas Managed by OmniAnalyser™
	Service Level Management	Cost Management
	Today, to be able to provide for continuity of business processes, enterprises have come to rely upon internal service centers and outside service providers. The IT services they receive on their Service Level Agreements are expected to be trustworthy and of a high standard. OmniAnalyser™ enables you to set and control service quality, volume and availability, as well as service delivery from the end user’s perspective and at the lowest total cost of implementation and usage. Hypersoft offers both small companies and world-wide enterprises the solution for Service Level Management. Tools provided with OmniAnalyser™ permit easy configuration and definition of information services and their key performance indicators. The essential elements of service level agreements are stored in the OmniAnalyser™ database and automatically monitored in the course of service delivery processes.	Cost management in today’s IT business means much more than just continuous reduction of costs. Having quality metrics on operational costs can directly impact the business service model and actually turn such service into a profit center. OmniAnalyser™ will help you to analyze and manage a range of cost-related issues within business computing environments. OmniAnalyser™ will provide you with statistics about the usage of the enterprise computing resources. This data will increase the efficiency of the chargeback processes and make business users aware of the better ways to manage the resources.
	Capacity Management	Security Management
	In the today’s highly competitive world resources the enterprise needs must be both highly available and maximizing operational performance. OmniAnalyser™ provides the enterprise with complete metrics on resources and capacities of the hardware and software assets. It offers reports on hardware, Windows services, operations and usage, including basic checks of servers’ CPU and details on single transactions. The information received with the help of OmniAnalyser™ will satisfy your demand in a timely manner and with very reasonable deployment efforts.	Metering and analysis of all types of undesired content is an important part of security management. To fight back virus- and spam attacks and to prevent abusive or undesired activities, OmniAnalyser™ offers you its Perimeter Service metrics. Being an effective means of identifying and handling threats, it protects you from risks that are associated with cross-border data delivery. Apart from this, OmniAnalyser™ provides control over the dangerous activity of an individual user and control over the perimeter and internal security systems performance.
	Availability Management	Compliance Management
	Availability has become one of the most important aspects of service delivery in the highly competitive e-business global economy. Availability has a dramatic influence on customer satisfaction and can very quickly impact the overall reputation and success of the enterprise. With OmniAnalyser™ you are capable to monitor availability of the services to the actual end-users 24-hours-a-day, 7-days-a-week. OmniAnalyser™ will proactively monitor end-user access from each business location to any number of services on the intranet or on the Internet, and report this back to business managers	The solutions offered by Hypersoft OmniAnalyser™ deliver essential compliance and risk management information. As some examples, user communication patterns can be cross-checked against business policies, or access to documents can be audited to identify unauthorized users.