Operations Management

Nowadays companies are faced with a challenge of linking direct IT operations to business service goals. It is widely recognized that every process should have a logical connection to business strategy dynamically adapting to ever-improving service delivery in an end-to-end manner.

To help companies shift to operational effectiveness and achieve minimal organizational gap between IT operations and corporate objectives Hypersoft has developed an enterprise-wide operations integration package.

Unified reporting enables implementing collaborative ties between IT professionals and service managers as well as end users on those key aspects of process flow essential for business goals accomplishment. With complete scalability from a transactional process path to large scale view of organizational units and their interaction, operational decision making is hastened so fewer personnel is needed to keep the infrastructure running.

Furthermore, complete product and platform integration presents a full picture on whole IT environment of an enterprise. With these considerate features, professionals can execute efficient change and patch management within much shorter time periods.

Access to real-time reports on vital areas of infrastructure activity quickens reactive response to incidents and changes, both within centralized and decentralized regions. Moreover, threshold alerting for a wide number of operational indicators reduces the need for reactive measures and enables focusing on proactive incident resolution and improved service availability.

Traffic and IT assets analysis is also simplified with graphical and topological mapping capabilities provided with award-winning OmniAnalyser™ and OmniContext™ solutions. Additional knowledge about logons and user or group accounts strengthens logical security and minimizes chances of access to sensitive information.

One of the top features offered with our innovative solutions is the ability to directly connect service level management to company’s IT operations. Maintaining operational with practical service delivery reinforces company’s intention of having high standards of client-provider relationship. Time-tested to be effectively used within complex environments, Hypersoft offering guarantees efficient linking of everyday operations to strategic business goals.

Balancing Business Objectives and Operations:  

• Reporting on networks, processes, software, data traffic and storage, platforms, assets and service desk
• Consolidating real-time, short-term and long-term activities
• Connecting service delivery to IT operations
• Complete scalability of company units
• Progressive alerting capability
• Graphical topology mapping of assets and processes
• Reporting on various security perspectives
• Organizational storage and back-up evaluation for capacity planning
• Advanced performance monitoring