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Metering and Managing Business-Relevant Services
Hypersoft pioneered the integrated end-to-end analysis of
transaction-based services and designed the industry’s most
comprehensive cross-platform solution for IT service management.
The metrics delivered by OmniAnalyser™ represent IT operations and
service delivery in an enterprise at all levels of detail: from a
business overview of the individual IT services and their performance
indicators, to specific reports showing single transactions and their
history across multiple platforms and systems.
Common IT Services Supported by OmniAnalyser™
- Web Service
The availability of e-business applications, which are embedded in many
core business processes, to the actual end users, plays an important
role in the enterprise. OmniAnalyser™ will proactively monitor end-user
access from each business location to any number of web services on the
intranet or on the Internet, and report this back to business managers.
In case of unavailability or bad performance, the collected metrics will
be used for real-time alerts and are accumulated in the history database
of the Hypersoft Integration Server, for producing Quality of Service
reports for business.
OmniAnalyser™ will also perform detailed transaction analysis at the
back end of the web applications, to identify specific problems of real
end-user activities.
- Messaging Service
OmniAnalyser™ will provide you with a complete set of metrics on all types of messaging services. Some of the most important key performance indicators include message delivery times, availability of the service for end-users, consumption of storage and bandwidth, and the overall services’ status. Enterprise-wide dashboards will visualize data on major resources and infrastructure, customized for various business units and user roles. To add more, OmniAnalyser™ offers real-time control of usage, load statistics for every resource area, as well as, trending of individual user’s activity, server’s load and storage size.
- Active Directory Service
OmniAnalyser™ delivers to an enterprise complete metrics on all aspects of Active Directory services and the Network services which Active Directory relies on. It will offer you complete end-to-end analysis of the AD service, either system based or from the perspective of the end user. With OmniAnalyser’s™ reports, you will get object level based analysis of Active Directory replication, which will provide visibility into whether indeed Active Directory is completely synchronized.
- Instant Messaging and Collaboration Services
The rapidly growing area of enterprise collaboration services leverages such applications as Sametime, Quickplace, Sharepoint, Live Communication Server, and many others. OmniAnalyser™ provides clear understanding of user communication patterns and information-sharing. With its reports, the enterprise will receive complete answers to the most pressing questions concerning frequency of usage of collaboration applications, resources’ consumption and correspondence of the user activity to the scope of the functions that have been assigned to him. These reports will also help to identify what databases or servers are used actively while others remain dormant.
- Network and Platform Services
A networking services infrastructure supports the required network
applications. Hypersoft OmniAnalyser™ monitors network, system, and
application level health and failures and will provide you with a full
set of tools available for the detection of such problems. Thanks to a
logical interface, you will have complete control over the items that
you wish to monitor.
OmniAnalyser™ network monitoring will also provide you with the reports
on TCP/IP ports, which will help to determine whether applications on
networked hosts are able to create connections via appropriate ports and
whether they can communicate well-enough to support business operations.
- Perimeter Service
Perimeter Services include content filtering, message routing, intrusion detection, and other services operated between the Internet and internal networks. OmniAnalyser™ offers multiple standard performance templates and indicators for the perimeter. Such metrics allow for proactive and statistical identification of risks that are associated with cross-border data delivery as well as analysis and evaluation. The metrics also facilitate control over dangerous activities of individual users and control over the performance of the perimeter systems.
- Backup and Replication Services
In today's fast-moving, global business environment Replication Services
are deployed to ensure information availability at any place.
OmniAnalyser™ will provide the enterprise with detailed statistics on
replicas and replication between servers, which will help to understand
whether the information is accurate and current. Using this information
the company will avoid excessive consumption of storage and save
bandwidth costs. OmniAnalyser™ will provide object by object, database
by database analysis and reporting to verify that replication quality is
100%.
OmniAnalyser™ Backup Service will provide you with the data on quality
of backups and will allow to safeguard the enterprise against unexpected
failures. Using Backup Service, you will also get important information
on backup files’ sizes and time spent to produce them.
- Configuration Management
Monitoring and managing hardware and software assets are critical aspects of IT operations. OmniAnalyser™ will offer you metrics and reports on hardware, Windows, Linux, and other platform services, versions of the installed software products, and other configuration elements.
Operational Features
- Enterprise-Class Scalability
In today’s highly dynamic world, growth of an enterprise results in
considerable expansion of IT services, bringing a more complex
infrastructure to manage, more transactions to process, and more users
to satisfy.
Hypersoft OmniAnalyser™ and OmniContext™ do not have any limitations in
scaling up to extremely large numbers of transactions per server and
large number of analysed servers and systems, giving the software true
enterprise-class scalability.
- Security
Security policies differ from enterprise to enterprise. The solutions
Hypersoft offers can be deployed without changing enterprise security
regulations.
Hypersoft OmniAnalyser™ is unique in its ability to operate in
distributed environments with complex organizations of user rights. The
information can be collected from locations, which are not directly
connected with each other, thus creating an enterprise-wide service
delivery data warehouse.
- Flexible Deployment
Unlike traditional systems management software, OmniAnalyser™ and
OmniContext™ can be deployed quickly and non-intrusively. This is
achieved by leveraging the state-of-the art architecture based on
powerful data integration modules and independently deployed data
collection components.
Flexible deployment scenarios permit service metering and analysis even
when actual systems are not directly available, e.g. when using an ASP
or an outsourced managed service.
OmniAnalyser™ agents can be installed either directly on the monitored
systems or remotely for agentless data collection.
- Service Level Management
Hypersoft’s OmniAnalyser™ offers complete integration of its metrics measurements and reporting with its service definitions tool, permitting effective commitment performance monitoring. Services are automatically monitored real-time for compliance with user-defined levels allowing a company to make vital changes to adapt to any incidents or trends from inconsistencies arising. Powerful, easy to use configuration and graphical presentation save on time and human resource use for an effective supervision of key performance indicators.
- Cross-Platform integration
Data gathering takes place from many widely used platforms combining differential results into central integration server so they can easily be accessed from the SQL database. Agent-based technology provides rapid and efficient data gathering across the whole IT landscape. The data integration is accomplished at the transaction level, so no matter how diversified IT environment is, an end-to-end picture of overall processes is at hand.
- Graphical presentation
Results produced by OmniAnalyser™ may be shown as graphs, so any study of the vital areas of IT environment is simplified. Time-based diagrams, topology maps and dashboards summarize all heterogeneous data at users will from all relevant sources giving meaningful activities picture.
- Support
Hypersoft offers a wide range of support to help customers utilize abilities of OmniAnalyser™ to a full extent. By providing training and consulting, even the most complex infrastructures can be monitored and studied to ensure the overall IT environment will stay within manageable boundaries.