Facts and News: IT service metrics

A fresh look at the effectiveness of clouds guard of personal and corporate knowledge pool

Hypersoft releases a new metering technology revolutionizing clouds assessment of keeping data secure and within direct reach.

Munich, Germany December 07, 2010

In light of the recent coverage in relation to cloud privacy issues raised in global media channels Hypersoft has premeditatedly decided to unveil its unique state-of-the-art technology for assessing security and compliance of public and hybrid clouds, and how well they guard the corporate secrets of clients.

New reports, whether you are a cloud provider, franchiser or business customer, offer an invaluable insight into either your owned/rented cloud managed utility, infrastructure or service. These reports provide statistics on who uses these services, when they are being used and where these connections are taking place within your servicing environment. These functions provide an accurate evaluation for chances of perimeter breach based on historical and real-time data and provide critical metrics for strategic clouds positioning, outsourcing and delegating permissions and business content to various parts of servicing landscape.

Just within a few mouse clicks any business professional now has full strategy relevant power to examine clouds compliance to corporate policies, national, regional or international legislation and standards adopted for making sure data is kept consistent and well maintained. Therefor preserving and strengthening corporate model of permissions management. These services are available for a considerable amount of servicing deployments such as web-based applications, unified collaboration platforms in the cloud, hosted corporate directories and virtual data centers. Hypersoft reporting concentrates on the security, privacy and availability aspects of cloud ecosystems and instantly pinpoints weak spots in need of investigation and unleveled elements of cloud operation.

All recent reporting is directly connected to service definition framework, scheduling automata and report distribution channeling alongside with alerting domain, providing extensive statistics on clouds worth for examination by administrators from both provider and consumer sides, service managers and top officers concerned with the status of data impenetrability. The transactional nature inherent within guarantees statistical purity while aggregated processing links business logic to raw KPI data producing reports that are easily comprehendible and that can be further enhanced into graphical dashboards or logical topology mappings that are grouped by different business units and historic visualizations, considerably expediting analysis process.

Being aware of public demand for secure, private and trustworthy usage of the existing cloud services and offerings from top industry players Hypersoft has spent a considerable amount of time and resources to develop and polish its data gathering technology into its full maturity. Its core elements keep themselves separate from the rest of cloud infrastructure to guarantee cloud integrity while gathering data from the outside. This key advantage for metering cloud ecosystems distinguishes Hypersoft as being the industry leader in IT service measurements and linking statistics to business goals.

Hypersoft releases new technology for analyzing enterprise communication and organizational patterns.

Hypersoft introduces Business Analytics, a powerful new tool for managers and executives to evaluate all communications within any large enterprise or business landscape. This cutting edge technology is used to understand important roles and gain an overall understanding of performance capabilities of any group or individual within a network.

Cannes, France November 06, 2010

The wealth of information based upon who is in contact with whom and to what degree has, until now, been a resource that has gone untapped. Early adopters of Business Analytics have recognized the invaluable insights that can facilitate a business to drive radical changes in research, innovation, job placement, maximizing communication, marketing and much more.

By analyzing the numerous computer, voice, video and audio communications the user is provided an all-encompassing view of individuals and communities and the relations that they have with each other. This complete look into all collaborations can be delivered by viewing the information in its entirety, by delivery device, group, country, office, individual or any other method as defined by the user.

The information gathered is delivered in a way that any nontechnical person can understand. Practical dashboards and topography overviews show pertinent information that can easily be presented to any decision making entity or entities without the clutter of unnecessary technical jargon.

In addition to these abilities Business Analytics enables users to manually create communities. The multiple possibilities of this application include but are not limited to; simulating new offices, placing new hires in scenarios before hiring, comparing multiple offices during a merger and, in general, making more qualified decisions.

A KeyWords feature is also in place to facilitate understanding of what groups and individuals are talking about. Pinpoint hotspots of activities in relation to a new product by looking at who is utilizing similar words and having like discussions. Specific words can be delivered in reports relative to the entire organization, defined group and all the way down to a specific player.
The structure of a business is an ever-changing entity of many parts. Formal roles and titles often remain the same even though the player takes on a different identity. As new operations take place, acquisitions form, offices move, and workforces combine or separate with Business Analytics there is always an intrinsic understanding of the vital processes that enables this structure to function.

These important insights allow central points of management to gain knowledge, define structure, and decide actions. The deliverables given by Business Analytics will prove to be a must-have tool to forward-thinking companies and decision makers.

Newly Enhanced Monitoring of Microsoft OCS Services with Hypersoft OmniAnalyser™.

The new real-time communication reporting on user experience opens up extensive opportunities for ensuring that corporate collaboration remains business driven and strategy-focused.

Munich, Germany October 13, 2010

The success of real-time communication service reporting has led Hypersoft to move into monitoring Office Communication Server quality of user experience. This new monitoring functionality now concentrates on providing the user with an overall picture on the communication media quality across business units and forming the base for proactive OCS management and strengthening of corporate collaboration.

In addition to the wealth of existing quality of service reporting for Microsoft Office Communication Server 2007 R2 platform such as synthetic transactional monitoring from different global locations or errors percentage reporting, MOS user experience metering now offers a view on how well voice communication is perceived by the end-users through focusing on four main metrics – listening, sending, network and conversation quality. New sets of reports, both dealing with high level aggregated metrics representation of user experience as well as offering direct links to detailed reports with more precise and verbose statistics offer insightful information in regards to VoIP implementation and support across distributed corporate ecosystems.

Decision makers and IT professionals now have the ability to monitor and compare how communication is perceived by users, how well data travels over the network, and how the infrastructure as a whole remains consistent.

As of today companies can proactively deal with possible LAN congestion problems slowing down levels of corporate collaboration and knowledge exchange, perform company-wide IT resources audit to establish poor performing device drivers and devices or make sure each and every device driver is kept updated.

In addition, new user experience reporting is fully compliant and unified with OmniAnalyser™ Service Definition Framework, allowing complete integration of KPIs and service levels with maintained service portfolios for both external and internal customers.

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