Service Level Management

Hypersoft offers unprecedented backing for quality service delivery. Suitable for various applications of service level management, internal or external service provider benefits from true end-to-end measurements of service delivery.

Comprehensive reporting on major IT services enables any service provider to stay dedicated to quality service delivery. Our innovative highly configurable end-user simulation presents an ideal way of performing true end-to-end measurements.

A major advantage is gained with use of flexible service definition framework. Quick creation of service contract with assignment of responsibilities and real-world monitoring allows keeping an eye on every agreement and taking proactive measures to avoid contract breach.

With vast variety of KPIs to monitor, ability of specifying service levels as well as assigning different weights to performance indicators service manager is assured the contract running is beneficial both to the provider and the receiver so customers are getting the service they are paying for.

Different report sets offer complete transparency, reinforcing the notion of stable client-provider relationship.

In addition, extensive graphical dashboard with service temperature bars eliminates complexity of managing service provision and leaves more time for monitoring and action. Complemented by supplementary reporting with graphs, Hypersoft solution presents a powerful instrument for maintaining service portfolio no matter how diverse and complex it is. 

Extending Delivery Framework: 

• More than 30 KPIs to monitor
• Extensive graphical features
• Quick and Easy SLA configuration
• Supplementary reporting for every contract
• Dashboard with generalized service temperature bars
• Client-side chargeback and service delivery reporting
• Highly customized end-user simulation for true end-to-end measurements
• Access to reports from in any part of the world

The Basis for Service Delivery: